{"xsrfToken":"e465c7cb51593085dcda24f1ab02498e15ee883c_lout","branding":{"id":"2","key":"ps","name":"Eratos Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Eratos Help Center","sharedPortalName":"Eratos Help Centre ","translations":{"en-US":{"helpCenterTitle":"Welcome to the Eratos Help Center","sharedPortalName":"Eratos Help Centre ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjY1MzI2OC1mMThjLTQzNTYtODM2NS0xZWFjYjlmZWFiMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3MzMzMjY3MzUsIm5iZiI6MTczMzMyNjEzNX0.dNQBYURW8tby47LRW2MMRc0_XInYWErgkySUrVdFTpg&client=46653268-f18c-4356-8365-1eacb9feab27&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ps","projectId":10083,"serviceDeskId":2,"name":"Eratos Support Desk","description":"<p>Welcome to the new Eratos Support Portal!</p>\n<p>Please raise a request for platform support or inquiry using one of the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"7","name":"Licensing and billing questions","descriptionHtml":"<p>Please include your email, a summary of your request, and all details (including additional contact details if you like).</p>\n<p>You can add attachments below too if desired.</p>","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10537,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[2],"key":""},{"id":"14","name":"Opportunity Inquiry","descriptionHtml":"<p>Please include your email, a summary of your inquiry, and all details (including additional contact details if you like).</p>\n<p>You can add attachments below too if desired.</p>","callToAction":"Opportunity Inquiry","introHtml":"<p>Please use this inquiry to explore potential partnerships or projects with Eratos.</p>","icon":10503,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[2],"key":""},{"id":"9","name":"Other questions","descriptionHtml":"<p>Please include your email, a summary of your request, and all details (including additional contact details if you like).</p>\n<p>You can add attachments below too if desired.</p>","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"11","name":"Report a bug","descriptionHtml":"<p>Please include your email, a summary of your issue, and all details (including including error messages, parameters you used, configuration and connection settings etc.).</p>\n<p>You can add attachments below too if desired, such as images, code, and code outputs.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10546,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[2],"key":""},{"id":"13","name":"Suggest improvement","descriptionHtml":"<p>Please include your email, a summary of your feature request or improvement, and all details (including additional contact details if you like).</p>\n<p>You can add attachments below too if desired.</p>","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10540,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[2],"key":""},{"id":"6","name":"Technical support","descriptionHtml":"<p>Please include your email, a summary of your issue, and all details (including including error messages, parameters you used, are you using a VPN etc.).</p>\n<p>You can add attachments below too if desired, such as images, code, and code outputs.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10521,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[2],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"12","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10536,"iconUrl":"https://eratos.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[14,11,6,7,9,13]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjY1MzI2OC1mMThjLTQzNTYtODM2NS0xZWFjYjlmZWFiMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzMzMjczMzUsIm5iZiI6MTczMzMyNjEzNX0.oQtNmMGCwLQ2jtuAVJFOtJT95BAFPA0_uXW_JtAOef8","targetCollection":"upload-project-10083","endpointUrl":"https://api.media.atlassian.com","clientId":"46653268-f18c-4356-8365-1eacb9feab27","tokenDurationInMins":20}},"sharedPortal":{"name":"Eratos Help Centre ","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}