Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Centre

Welcome to the Eratos Help Center

Portals

  1. Eratos Support Desk

    Welcome to the new Eratos Support Portal!

    Please raise a request for platform support or inquiry using one of the options provided below.

  2. AADX Service Desk

    Welcome! You can raise a request for AADX Service Desk using the options provided.

Suggested forms

  • Technical support in Eratos Support Desk

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"ca6f1505487f710d53682942f67f9168311b5bb5_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Eratos Help Center","sharedPortalName":"Help Centre ","translations":{"en-US":{"helpCenterTitle":"Welcome to the Eratos Help Center","sharedPortalName":"Help Centre ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjY1MzI2OC1mMThjLTQzNTYtODM2NS0xZWFjYjlmZWFiMjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjU5MjIzMTcsIm5iZiI6MTc2NTkyMTcxN30.-8JsvSlU8raoivz_m582wQUFKklWaQuDEVnMga_s2vI&client=46653268-f18c-4356-8365-1eacb9feab27&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=eratos","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ca6f1505487f710d53682942f67f9168311b5bb5_lout","baseUrl":"https://eratos.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://eratos.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"46653268-f18c-4356-8365-1eacb9feab27","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2da39f1ab6f34e8695d3817c75df6bfd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://eratos.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}